"I am writing to commend Walter, an electrician who installed two bathroom exhaust vents for us. I have been trying for two weeks to find out what kind of vents the Alexandria inspector wanted and someone to install them. Walter looked over the job and when he came back to do it a day or so later he had the foresight to stop and get a 2nd vent despite arriving at 6: 15pm after a long day. It turns out that it was necessary, since the joist spacing did not allow one vent to service two exhausts. As a result he completed the job in one hour. He also had the presence of mind to have me take photos of the ducts and vents when the ceiling was open to show the inspector. Many times a customer's perception of a company comes from the people who directly service him. Walter definitely delivers on that end. He’s a good face in the field for John C. Flood."
"Some quick feedback based on another winning visit from Dale this morning: not only do I dig the "heads up" e-mail including the name and pic of the technician scheduled to come out but the new tablet-based invoice stuff is very cool! Well done! Thank you."
"I have used this company for 5 years and overall I am pleased. Wonderful telephone customer service. The technicians are knowledgeable, and pleasant. I renewed my annual contract without hesitation."
"Estimator Dan Mayo provided a free estimate and video snake analysis of my main sewer line. He was very nice. I had been told that I needed a full replacement of my sewer drain by a different company, but Dan said that he wouldn't recommend a replacement at this time. It was refreshing to hear a plumber explain that I need LESS work than I expected... As most of these guys shoot for the moon and tell you to fix everything every time."
"I called John C. Flood around 9 o'clock am and the plumber was at my house 2 hours later. He was very professional and knowledgeable. He diagnosed the problem, gave me a price and made the necessary repairs. I was extremely pleased with my overall experience with the company and will definitely use them in the future."